Cohere is an innovative automation tool that has been designed to facilitate customer service teams to find solutions to tickets in a faster and more efficient way. The impressive features of Cohere include language comprehension AI, which goes beyond keyword-based searches and provides intelligent responses to the customers, thereby saving time and resources for the teams. The software also has analytics functionality that enables teams to identify potential issues and content gaps in their services, which can be addressed in a timely and proactive manner.
One of the most significant strengths of Cohere is its ability to extract knowledge from past conversations and carry out actions on customers’ behalf, making it a highly valuable tool for any customer service team. With Cohere, teams can realize a self-serve rate of up to 60%, which is an impressive outcome that allows for a more autonomous experience for customers. Moreover, go-live time with Cohere is just 3 days, ensuring that the software can be operational quickly, and teams can start experiencing benefits almost immediately.
Cohere operates on a paid pricing plan, and it is a highly cost-effective investment for any organization looking to optimize its customer support services. With a 5x ROI outcome, Cohere not only streamlines customer service operations but also adds value to the business by facilitating significant cost savings while enhancing customer satisfaction levels. The amalgam of these impressive features makes Cohere a valuable automation tool, especially for businesses that are aiming to enhance their customer support services and reduce costs.